Privacy Policy

Marketing Titan, Inc. ("Marketing Titan," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing automation platform and related services (collectively, the "Services").

This Privacy Policy applies to information we collect through our website, platform, mobile applications, and any related services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of information we collect include:

1.1 Information You Provide Directly

Account Information

When you register for an account, we collect your name, email address, company name, phone number, billing address, and payment information. For Agency plan customers, we may also collect information about your clients and team members.

Profile and Preferences

You may provide additional information to complete your profile, including job title, industry, company size, marketing preferences, and communication preferences.

Customer Data

When you use our Services, you may upload, input, or otherwise provide customer data, including contact lists, campaign content, analytics data, and other marketing materials ("Customer Data"). You retain all ownership rights to your Customer Data.

Communications

When you contact us for support, provide feedback, or communicate with us through any channel, we collect the content of those communications.

1.2 Information Collected Automatically

Usage Data

We automatically collect information about how you interact with our Services, including features used, pages viewed, time spent, click patterns, and navigation paths.

Device and Browser Information

We collect information about the devices and browsers you use to access our Services, including IP address, device type, operating system, browser type and version, unique device identifiers, and mobile network information.

Location Data

We collect general location information based on your IP address. We do not collect precise geolocation data unless you explicitly grant permission through your device settings.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. For detailed information, please see our Cookie Policy.

1.3 Information from Third Parties

Integration Partners

When you connect third-party services to our platform (such as CRM systems, advertising platforms, or analytics tools), we receive information from those services in accordance with their terms and your authorization.

Business Partners

We may receive information about you from our business partners, resellers, and referral sources.

Public Sources

We may collect information from publicly available sources to enhance our Services and provide better recommendations.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Services

• To create and manage your account
• To provide, operate, and maintain our Services
• To process transactions and send related information
• To provide customer support and respond to inquiries
• To personalize your experience and deliver customized content
• To develop new features and improve existing functionality
• To conduct research and analysis to enhance our Services

2.2 AI and Machine Learning

We use artificial intelligence and machine learning technologies to:

• Generate marketing content and recommendations
• Optimize campaign performance
• Provide predictive analytics and insights
• Automate marketing workflows
• Improve our AI models and algorithms

Important: We do not use your Customer Data to train our AI models for use by other customers. Your Customer Data is used only to provide Services to you and is kept strictly confidential.

2.3 Communications

• To send you technical notices, updates, security alerts, and support messages
• To communicate about products, services, offers, and events
• To send newsletters and marketing communications (with your consent where required)
• To respond to your comments and questions

2.4 Security and Compliance

• To detect, prevent, and address fraud, security issues, and technical problems
• To enforce our Terms of Use and other policies
• To comply with legal obligations and respond to lawful requests
• To protect our rights, privacy, safety, or property

3. Legal Basis for Processing (GDPR)

If you are located in the EEA or UK, we process your personal data based on the following legal grounds:

Processing Purpose	Legal Basis
Providing Services and fulfilling contracts	Performance of contract
Improving Services and developing new features	Legitimate interests
Marketing communications	Consent or legitimate interests
Security and fraud prevention	Legitimate interests
Compliance with legal obligations	Legal obligation

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Email service providers
• Customer support platforms
• Analytics and monitoring services
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.4 Protection of Rights

We may disclose information when we believe it is necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Use or other agreements

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

Data Type	Retention Period
Account information	Duration of account + 90 days after deletion
Customer Data	Duration of subscription + 30 days after termination
Usage and analytics data	24 months
Support communications	3 years
Financial records	7 years (legal requirement)

After the retention period expires, we will securely delete or anonymize your information. We may retain certain information for longer periods when required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

6.1 Technical Safeguards

• Encryption: Data in transit is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption.
• Access Controls: Role-based access controls and multi-factor authentication for all team members.
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring.
• Secure Development: Security testing, code reviews, and vulnerability assessments.

6.2 Organizational Safeguards

• Employee training on data protection and security best practices
• Confidentiality agreements with all employees and contractors
• Regular security audits and penetration testing
• Incident response and breach notification procedures

6.3 Compliance Certifications

We maintain the following security and compliance certifications:

• SOC 2 Type II
• ISO 27001
• GDPR compliance
• CCPA compliance
• HIPAA compliance (for applicable customers)

Note: While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. International Data Transfers

Marketing Titan is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where we or our service providers operate.

7.1 EEA and UK Transfers

For users in the EEA and UK, we ensure adequate protection for international data transfers through:

• Standard Contractual Clauses (SCCs): We use EU-approved Standard Contractual Clauses for transfers to countries without adequacy decisions.
• Data Processing Agreements: We enter into data processing agreements with all service providers handling EEA/UK data.
• Additional Safeguards: We implement supplementary measures to ensure data protection equivalent to EEA/UK standards.

8. Your Rights and Choices

You have certain rights regarding your personal information. The specific rights available to you depend on your location.

8.1 Access and Portability

You have the right to access your personal information and receive a copy in a structured, commonly used, and machine-readable format. You can export your data directly from your account dashboard.

8.2 Correction and Update

You can update your account information at any time through your account settings. If you need assistance, contact our support team.

8.3 Deletion

You can request deletion of your account and personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

8.4 Objection and Restriction

You have the right to object to certain processing of your personal information and request restriction of processing in specific circumstances.

8.5 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at privacy@marketingtitan.ai

Note: You will continue to receive transactional and service-related communications even if you opt out of marketing.

8.6 Cookies and Tracking

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking cookies may affect your ability to use certain features of our Services.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@marketingtitan.ai.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email (if you have provided an email address)
• Provide prominent notice on our website or within our Services
• For material changes affecting EEA/UK users, obtain consent where required

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

12. GDPR Rights (EEA and UK Users)

If you are located in the European Economic Area or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

12.1 Your Rights

• Right to Access: Obtain confirmation of whether we process your personal data and receive a copy.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restriction: Request restriction of processing in specific situations.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
• Right to Lodge a Complaint: File a complaint with your local data protection authority.

12.2 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@marketingtitan.ai or use the contact information below. We will respond to your request within 30 days.

12.3 Data Protection Officer

You can contact our Data Protection Officer at:

Email: dpo@marketingtitan.ai
Address: [DPO Address]

13. CCPA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

13.1 Categories of Personal Information

In the past 12 months, we have collected the following categories of personal information:

Category	Examples	Collected
Identifiers	Name, email, IP address, account ID	Yes
Commercial Information	Purchase history, payment information	Yes
Internet Activity	Browsing history, interactions with Services	Yes
Geolocation Data	General location based on IP address	Yes
Professional Information	Job title, company, industry	Yes
Inferences	Preferences, characteristics, behavior	Yes

13.2 Your California Rights

• Right to Know: Request disclosure of personal information we collect, use, and disclose.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the sale or sharing of personal information.
• Right to Limit: Limit use and disclosure of sensitive personal information.
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights.

13.3 Sale and Sharing of Personal Information

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising. You have the right to opt out of any future sale or sharing by contacting us.

13.4 Exercising Your Rights

To exercise your California privacy rights:

• Submit a request through our privacy portal: [Privacy Portal URL]
• Email us at privacy@marketingtitan.ai
• Call our toll-free number: [Phone Number]

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

13.5 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

---

Document Version: 1.0 | Effective Date: November 24, 2025
© 2025 Marketing Titan, Inc. All rights reserved.